S&B Personalised Printing

Money Back Guarantee

We want you to be completely satisfied with your purchase, but we understand that sometimes a return is necessary. Please read our money back policy carefully to ensure a smooth return process.

Returns

We accept returns of unused and undamaged items if you contact us within 24 hours of receiving your order. To initiate a return, please contact us with your order number and the reason for the return. We will give you an address to post the order to.

Once we receive your returned item, we will inspect it to ensure that it is in unused and undamaged condition. If the item passes our inspection, we will process your refund. Refunds will be issued to the original form of payment used at the time of purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account.

Shipping Costs

Shipping costs are non-refundable, unless the item was received damaged or defective. If the item was received damaged or defective, please contact us immediately with photos of the damage or defect.

Exchanges

At this time, we do not offer exchanges. If you need a different size or product, please place a new order for the desired item.

Return Shipping

You will be responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method and purchasing shipping insurance to protect the item during transit.

Cancellations

If you need to cancel your order, please contact us as soon as possible. We will do our best to cancel the order before it is shipped. If the order has already been shipped, you will need to initiate a return once you receive the item.

Conclusion

We hope this return and refund policy provides you with all the information you need about our return process. If you have any questions or concerns, please don’t hesitate to contact us.

This page was last updated on December 21, 2023.